Quality research incorporates a range of concerns, including the definition and management of quality, and specific mechanisms such as statistical quality control (SQC ). However, although statistical quality control research has evolved in a scientific and rigorous manner, building on the early work of Shewhart, Juran, Deming, and others, the study of other aspects of quality, particularly quality management, has not it has evolved in an equally rigorous way. fashion. Theory development and measurement issues related to reliability and validity are particularly weak in the quality management literature. Starting from a strategic perspective of the organization, this document identifies and substantiates the key dimensions of quality management, and then tests the measurement of these dimensions for reliability and validity. In doing so, it establishes a clear framework for subsequent research and evaluation of quality management programs by practitioners. To specify the important dimensions of quality management, an in-depth search of the relevant literature was undertaken. Quality management ...