IT technicians are often faced with problematic systems that they cannot physically access. Using Remote Desktop Protocol (RDP), a technician can access another computer on a network. Windows has built-in features called Remote Desktop Connection and Windows Remote Assistance. Remote Desktop Connection is the program that a technician would use to connect to another host computer. Windows Remote Assistance might be used by someone looking for help. The two programs work together with remote assistance. Another program for remote assistance is Team Viewer and it is a free utility for non-commercial use. If you plan to use Team Viewer for your business, a commercial license is available for purchase. Any programs used must be available on both the host and client computers before the connection can be established. If a client complains of a slow system, remote access may also be slow. When a local host computer is slow there are things that should be considered:1. Does the system have sufficient memory?2. Are there programs that start with Windows that are not necessary?3. Is there malware on the system?4. Is your hard drive volume fragmented or experiencing system errors? System memory requirements increase as you add software to your computer. Programs that are no longer used should be uninstalled and removed from the system. Programs installed on the local host will have some processes running in the background. Some of these services begin with the operating system and do not need to run until the program is started. RAM3 memory (random access memory) can be added to a computer. Checking the manufacturer's requirements for RAM type and maximum amount of RAM per slot will help with ordering or upgrading. The computer... in the center of the sheet... type "cleanmgr" in the Run box from the start menu. Select the drive you want to clean files from and "OK". The system will search for files that can be deleted from the system. Click the box next to each option you want and click "clean system files." A system scan will detect errors in the file system. Open Computer from the Start menu. Right-click the drive and select Properties. Open the Tools tab and click Check Now. The drive containing the operating system cannot be scanned and repaired completely. Uncheck the box next to "Automatically fix file system errors." The system will be scanned but not all errors will be fixed. If you want to scan and fix all system errors, leave the box checked and click "Ok". You will be asked if you want to schedule a scan on the next startup. Click Schedule Disk Check and restart your computer.