For every case manager, the patient's well-being and rehabilitation is a priority. Part of being an effective case manager is always being a good advocate for the patient or client. It is the case manager's job to ensure that the patient is listened to and that their needs are actually met. If the latter was handled appropriately, the outcome would be favorable because it could mean that the customer support system has expanded (Hussein, 2016). Customer-focused support systems can range from large corporations to small charitable offerings. A case manager would put those skills into practice by simply contacting certain health clinics or lobbying for certain policies that would be beneficial to their client. Part of the advocacy process for a case manager includes educating their patients about any services deemed vital to the success of their condition. An example of this would be a case manager educating their patients about the benefits of choosing a good health plan (AHC Medias, n.d.). In any case, this advocacy process, if effective, can lead to empowerment practices that further improve the rehabilitation process for