He always informed Chloe about what would happen next to reduce the anxiety. There are three main communication models in the medical profession: the linear, transactional and interactive model. There are various forms of verbal, nonverbal, visual and written communication (Boyd & Dare, 2014); in Chloe's case, the doctor primarily used verbal communication. The doctor's tone of speech was soft and friendly, which is important because 38% of communication is communicated through an individual's paralinguistic characteristics (McEwen & Harris, 2010). Even the doctor was aware of what he was saying. Communication is a skill that forms the basis for effective care. Communication is a fundamental aspect of care that is the basis of every patient-healthcare provider interaction (Arnold & Boggs,