This same job requirement also requires that the HR manager actually listens to the person speaking. Without actually listening to the person speaking, it is entirely possible that the HR manager will leave out a crucial detail in order to get to the bottom of the expressed concern and therefore, of course, find the solution. The HR manager must also have the ability to see things from other people's points of view. For example, when establishing an internal training program, the HR manager needs to see people's jobs from their perspective, taking into account the hours they work, the programs they use, and which other departments they interact with and when. If I were trying to create a universal group webinar time, I wouldn't schedule it when half the departments are out to lunch or when only the department heads are in a meeting. If I did that I would exclude so many people. This also falls within diplomatic skills. Employees want to be treated fairly and it is unfair to expect one person to do something and not another. Not having department heads in the webinar, I could perhaps demonstrate that those managers