The growing use of the Internet across the world also increases the escalation of disputes arising from Internet commerce. Numerous websites have been standard to resolve these disputes on the Internet, as well as to simplify the reason for disputes that may occur offline. The unpredictable improvement in Internet use makes it likely for businesses to expand their markets and offer services to large groups of electronic consumers. Where offline transactions can lead to difficulties and disputes, the same applies to online transactions. In other words: e-commerce transactions sometimes give rise to electronic disputes. To confirm that all interested parties feel they can safely participate in e-commerce transactions, it is essential that e-disputes are properly resolved, as doubts about the legal framework can both prevent consumers from purchasing products or services over the Internet, as well as to traders from entering the electronic market. Online dispute resolution (hereinafter ODR) is a branch of dispute resolution that uses technology to simplify the resolution of disputes between consumers and merchants. It mainly involves negotiation, mediation or arbitration, or a combination of all three. In this regard it is often seen as the online equivalent of alternative dispute resolution (hereinafter ADR). However, ODR can also enhance these traditional means of dispute resolution by applying advanced techniques and online technologies to the process. ODR is a broad field, which can be applied to a wide range of disputes; from interpersonal disputes including consumer disputes to consumer disputes (C2C) or marital separation; to judicial disputes and interstate conflicts. It is believed that efficient mechanisms for resolving online disputes will have an impact in… middle of paper… The question may arise whether ODR is simply a passing fad with no real impact on the dispute resolution arena. The answer to this question is certainly negative: there is a clear need for ODR in the online environment. The Internet and ODR are still in the process of institutional construction, and although it takes longer than initially expected, everything is still in place to develop a global ODR system. Online dispute resolution has its skeptics and its enthusiasts. Skeptics argue that since ODR has not yet revolutionized dispute resolution, it is nothing more than a fad. Enthusiasts see an opportunity to develop new resources to resolve conflicts more effectively than today and argue that the Internet and ODR are still in the process of institutional building – even if it will take longer than initially expected – the time will come to develop a global ODR system.