Delta Airlines is the largest and most prestigious airline in the United States, headquartered in Atlanta, Georgia. Delta has a giant center that resides at Hartsfield-Jackson Atlanta International Airport. Delta Airline serves more than 180 million customers each year. The airline was named among the 50 Most Admired Airlines for the seventh consecutive year. Delta Airlines operates over 5,000 domestic and international flights traveling to up to 59 countries in the United States. Within this research paper I will discuss the functional operations of social media, operational support systems and MIS support and other attributes that Delta Airlines uses to become the best airline. 50th successful company in the country. Say no to plagiarism. Get a tailor-made essay on "Why Violent Video Games Shouldn't Be Banned"? Get an original essayDelta has six different functional operations: sales, operations management, marketing, human resources, accounting, and finance. Delta has made purchasing your ticket much easier than other airlines. First, with the use of the delta.com website and web page that improves the customer experience by expressing numerous amounts of information, including search engines on the website, to provide better customer satisfaction information on tickets, seat products and company information. Second, using the Delta airline phone app, where you can purchase airline tickets, change flights and even seats, has made it even more convenient to simply travel from your home or airport company. Delta's mission is to take care of its customers. needs when it comes to cheaper flights, comfort and services from the idea of ​​three concepts. The first would be consistency: Delta strives to convey its air travel data and information to its customers as consistently as possible compared to third-party airline sites such as tripadvisor.com and cheaptickets.com. It doesn't matter whether a customer purchases through the website or walks into an actual store purchasing the same product, the company and manufacturer want to make sure that the shopping experience is consistent with which the delta is in agreement. The second concept is transparency which minimizes the risk of turbulence such as how to buy a ticket with a connecting flight because it might be cheaper. When it comes to travel, Delta airlines want to give their customers a successful experience, and most flights don't take that into account. The ultimate selling concept for Delta is choice that expresses and informs customers about information, airline history, and many pleasantries such as entertainment, legroom, food and beverage options, and seat accessibility. Delta Airlines is committed to ensuring its customers know exactly what they are buying. Delta Airlines' operations management is very complex and designed to promote safety, a great place to work and a wonderful work ethic and create value through excellent customer service, great operations, an exceptional brand and employee relations. Delta uses an operating model or business model used to achieve an objective of transporting customers between cities that includes the production of flight goods and services and reservation operations for its loyalty rewards programs. Delta's marketing and advertising uses many forms of customer satisfaction media such as Instagram, Twitter, Snapchat and Facebook to convey their message of comfort and a wonderful travel experience. The latest marketing and advertising strategy was onevoiceover from our very own How to Get Away with Murder Star Viola Davis using the slogan "Good things come to those who go" to express how Delta is the best travel option. The commercial depicted many scenes featuring catwalks from around the world. Delta Airlines uses the community, environment, people and local businesses to improve customer satisfaction and create revenue. As with many companies, the hiring process is generally the same. By going to the corporate headquarters website and choosing career options at the bottom of the home page, applying to the position of your choice and interviewing with human resources. Delta airlines employed approximately 80,000 workers on more than 800 aircraft. They recently earned certification as a Great Place to Work for the second time in 2017. The certification was based on ratings given to customers by employees. Certification confirms your commitment to living up to your standards and core values. Joanne Smith, Delta's chief human resources officer, said, "We know that listening to and caring about each other will help us serve our customers even better and continue to make Delta a great place to work." Delta Airlines collects data using various methods such as customer satisfaction. surveys, focus groups and even testimonials examining employees and the airline. Using these assessments could be used to improve the company's delegation. Additionally, the data collected could be used to examine what needs to be changed and modified, as well as what the competition has that Delta can take and improve. When customers perform and participate in data collection techniques, Delta airlines offer loyalty rewards such as the SkyMiles program where individuals can travel with miles, offer upgrades, shop with miles and purchase gifts, transfer and donate miles. Porters Five Forces is a management technique to analyze an industry's profits. Delta Airlines uses the Five Forces Model to realize the competitive forces that influence profit and develop potential strategies for Delta to thrive. The five forces in the model are: threats to new competitors, bargaining power of suppliers, bargaining power of buyers, threat from substitute products, and rivalry among existing competitors. Threats from new competitors within airlines potentially bring new ways of building, lower costs per ticket sale and cost reduction. Delta airlines should take active measures by building barricades to keep the company facility safe. There are many ways Delta addresses threats from new competitors. The company improves new products and its services. The new products help generate revenue from new customers and provide an opportunity for old supporters to maintain their loyalty with Delta. Another solution to the threat of new competitors could be expanding economies so that fixed costs can be reduced. Bargaining power of supplies is an issue as most airlines purchase their supplies from frequent contractors. Increased supply haggling can have a huge impact and reduce the profit margins of many airlines, including Delta Airlines. Suppliers in prestigious locations can deflate margins. Delta Airlines can improve bargaining power over supplies by building an effective supply chain with multiple suppliers. As well as creating a business relationship with third-party manufacturers whose business and products depend solely on that company. Please note: this is just an example. Get one now)..