So Delattre talks about how people in government enjoy the public's trust, but often the individuals the public trusts, often indulge in corruption. There are many officials who have never succumbed to corruption and are constantly faced with bribes, but despite the fact that the public does not want to be in such a situation, the public continues to trust the officials. Delattre then states that competence is central to an officer's duty, since an officer without competence can resolve an incident only temporarily, while an officer with competence can resolve an incident efficiently, perhaps not completely, but in a way that produces justice. Delattre then moves on to reliability and writes that public officials must be able to do their duty without thinking about corruption. That to serve the public, the official must be respectful of others and resolve our weaknesses; although this depends entirely on individuals. Ferguson is a great example that characterizes these chapters, as the police failed the public trust and showed the failure of the criminal justice system. They did nothing to resolve the situation peacefully, nor were they respectful of the public. They're doing it