Does Pick n Pay keep its word on PR? Pick n Pay considers people as one of the most important parts to the success of running the business and it is vital to keep customers happy about the business. This is why people fall under the four legs of Pick n Pay and it is a proof of this as Pick n Pay won awards for Best Customer Service and Best Customer Loyalty Program in 2013. What needs to be improved in Pick n Pay? Pick n Pay is constantly changing to meet customer needs and make it a friendly environment for everyone to be in. Forms can be provided to our customers either in-store or online and can be filled in for customers to express their opinions about the stores and customers can include suggestions on how to change the store or improve it to make it easier to obtain the goods. Are the Pick n Pay staff professional and friendly? Yes, at Pick n Pay all employees must have values ​​suited to the company; these values ​​are things like honesty and integrity. Our staff are taught that it is an honor to work in each separate community and that they must serve that community in return to the best of their ability. Pick n Pay employees take pride in upholding their values ​​and commitments to the people they work for. New employees are taken through an onboarding process led by in-store trainers who also welcome new employees and will remain a person the employee can talk to if they have questions or need help. How is ethics implemented at Pick n Pay? Pick n Pay values ​​ethics as it is important to remain honest with customers even if it does not benefit the company as having a good code of ethics earns customer loyalty. Pick n Pay also implements many different pls...... half of the card...... you lose more money or an opportunity to advertise and get publicity. Not many people complain about Pick n Pay and when they do Pick n Pay will try to solve these problems while other companies may not be so willing to solve them. However there were limitations as many people had no comments to provide about Pick n Pay or few suggestions were made on how Pick n Pay could improve. There have also been some complaints towards customer service when this is what Pick n Pay strives for and if they want to improve even more they will have to reduce the amount of complaints towards customer service. customers are ahead of their needs and will go out of their way to help customers. This is because Pick n Pay dedicates its facility to helping people above other aspects of the business to ensure customers are happy and remain loyal to Pick n Pay.