In other words, by listening and listening to his staff, Williams can now use his authority and/or supervision to create improved methods for solving certain problems and issues. Additionally, listening and hearing feedback from the adoptive parents can also assist with any changes that need to take place. This in turn could prevent problems from recurring within the organization. However, no matter how many changes occur regarding policies and procedures, it is still possible for there to be some type of conflict. Therefore, it would be helpful to teach staff to identify problems so that by the time they arrive at the supervisor's desk they will already be aware of the problem and have the ability to manage it before it gets out of control (Laureate Education, Inc.,