Case management and therapy are about services that work together for the good of the individual. Case management is not therapy and therapy is not case management. Case management is used to help people determine an action plan and monitor that the action plan is effective. What case managers do is therapeutic in the sense that it benefits the individual. (Summer, n.d.) Therapy can be a service that is part of the action plan, provided by a professional with years of training and study who provides treatment to help relieve or heal the individual who is referred by the case manager. There are three case levels; administrative, resource coordination, and intensive, all of which may involve therapy. Administrative case Involves individuals who require a lot of supervision, support and assistance. A case manager at this level would have a smaller case load, so they can give more individual attention to the client. These individuals remain in the community. The case manager's job is then to come up with an action plan with the individual that would help improve the circumstances that would make the problems worse. Individuals at this level have a higher risk of repeated emergencies and intense involvement. The case manager at this level would usually be available to the individual 24 hours a day or have a support network available to the individual so that, if a situation arises, they are not at high risk. Social workers at this level would provide help if the client runs out of medication or is involved in a situation in his or her home that could trigger stress and relapse, for example. One situation that could occur would be if the case manager received a call in the middle of the night that the individual was taken to the emergency room due to suicidal thoughts stemming from a situation that occurred in their home. The case manager will then travel to the hospital to help agree an action plan with the individual and the hospital to involve the individual in the patient's treatment and support