Leadership Behavior There are many types of leadership styles and ways leaders can influence the people around them and they all have their strengths and opportunities, however they are the behaviors we encourage in our followership that will ultimately determine their success or failure. Articulating a vision for our team that helps them understand how their role in social media and how these actions contribute to the overall success of the organization. Yuki (2012) states: “The essence of leadership in organizations is influencing and facilitating individual and collective efforts to achieve shared goals. Leaders can improve the performance of a team or organization by influencing the processes that drive performance” (p. 66). We will look at specific real-life experiences in building a web-based customer/tech support team; analyze the leadership behaviors used to implement the goals, the metrics used to measure progress, and make recommendations on how those behaviors could have been improved. We will look at some of the effects of negative behavior and how it affected the team. What could have been done to improve the overall effectiveness of the team and what, if any, effects it could have had on the team or organization as a whole. A negative leadership experience Starting a new team is a huge undertaking in itself, there are many inherent opportunities to fall or soar. Paul has been appointed coach of a new web-based team, within an established call center environment. The leaders of our organization decided that we needed to be present on various social media platforms across the Internet to provide another level of service to our customers. The original team with...... half of the paper ......success.Works CitedErez, M., & Kanfer, F.H. (1983). The role of goal acceptance in goal setting and task performance. Academy of Management Review, 8(3), 454-463. doi:10.5465/AMR.1983.4284597Falcone, P. (2012). 2600 phrases for setting effective performance goals: ready-to-use phrases that really get results. New York: American Management Association. Greenberg, J. (2011). Behavior in Organizations (10th ed.) Upper Saddle River, NJ.: Prentice Hall Publishers.Owens, E. (2012) Leadership in Learning: Management and Leadership. Retrieved from http://blog.centresource.com/2012/07/12/learning-leadership-management-and-leadership/Smith, J.L. (2013). Effective goal setting. Quality, 52(1), 20.Yukl, G. (2012). Effective leadership behavior: What we know and what questions need more attention. Academy of Management Perspectives, 26(4), 66-85. doi:10.5465/amp.2012.0088